{"id":84,"date":"2026-05-20T16:57:15","date_gmt":"2026-05-20T16:57:15","guid":{"rendered":"http:\/\/entwicklung.safecabin.ch\/?page_id=84"},"modified":"2026-07-09T14:00:28","modified_gmt":"2026-07-09T14:00:28","slug":"boarding-nach-nizza-threats-loesungsansaetze","status":"publish","type":"page","link":"https:\/\/entwicklung.safecabin.ch\/index.php\/boarding-nach-nizza-threats-loesungsansaetze\/","title":{"rendered":"Boarding nach Nizza \u2013 Threats &amp; L\u00f6sungsans\u00e4tze"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">\u26a0\ufe0f Threats &amp; L\u00f6sungsans\u00e4tze<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Frage 1:<\/strong> Vermutlich nicht gut \u2013 und das ist v\u00f6llig normal.<br><strong>Threats:<\/strong> Die ganze Situation hat nichts mit dir pers\u00f6nlich zu tun.<br><strong>Mitigation:<\/strong> Stell dir vor, diese Person wurde bereits vor dem Boarding durch etwas ver\u00e4rgert. Dadurch gewinnst du Distanz und f\u00fchlst dich nicht pers\u00f6nlich verbal angegriffen.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Frage 2 und 3:<\/strong> Versuche die Situation zu deeskalieren.<br><strong>Threats:<\/strong> Den Passagier zu ignorieren \u2013 das steigert die Wut der Person.<br><strong>Mitigation:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Ruhe bewahren<\/strong><br>Wenn ein Gast fordernd und laut wird, k\u00fchlen Kopf bewahren:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>K\u00f6rpersprache: entspannt bleiben, Blickkontakt halten, pers\u00f6nlichen Freiraum wahren<\/li>\n\n\n\n<li>Emotionale Distanz: Seine Aggression hat meistens nichts mit dir zu tun<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Aktives Zuh\u00f6ren und Spiegeln<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Den Gast ausreden lassen, leicht nicken<\/li>\n\n\n\n<li>Offene Fragen stellen, um den Kern des Problems zu verstehen<\/li>\n\n\n\n<li>Wiederholen: \u201eVerstehe ich Sie richtig&#8230;?&#8220;<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Grenzen setzen mit dem goldenen Nein<\/strong> <em>(Wenn das nicht m\u00f6glich ist, den M\/C informieren)<\/em><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Transparent sagen, was m\u00f6glich ist<\/li>\n\n\n\n<li>Den M\/C informieren \u2013 aber vorher gut briefen, damit er nicht nochmals nachfragen muss<\/li>\n\n\n\n<li>Wenn der Gast laut wird: in die Galley nehmen \u2013 er soll in der Kabine keine B\u00fchne haben<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Frage 4:<\/strong> Verwende NITS.<br><strong>Threats:<\/strong> Durch die Aufregung wird durcheinander geredet.<br><strong>Mitigation:<\/strong> die Struktur f\u00fcr das Briefing:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>N:<\/strong> Passagier 8A \u00e4rgert sich, dass das Boarding sehr laut und langsam ist.<br><strong>I:<\/strong> Ich habe ihm zugeh\u00f6rt und verstanden, dass sein Tag heute nicht gut verlief und er m\u00fcde ist.<br><strong>T:<\/strong> Hat keine grosse Relevanz. <br><strong>S:<\/strong> Ich habe ihm gesagt, dass du vorbeikommst, um ihm die Situation zu erkl\u00e4ren und was m\u00f6glich ist.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/entwicklung.safecabin.ch\/index.php\/boarding-nach-nizza-tipp-maitre-de-cabine\/\">\ud83d\udca1 Tipp Ma\u00eetre de Cabine \u2192<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/entwicklung.safecabin.ch\/index.php\/boarding-nach-nizza-video-briefing\/\">\u25b6 Video Briefing starte<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\">zur\u00fcck zur Situation &amp; Fragen<\/a><\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u26a0\ufe0f Threats &amp; L\u00f6sungsans\u00e4tze Frage 1: Vermutlich nicht gut \u2013 und das ist v\u00f6llig normal.Threats: Die ganze Situation hat nichts [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-84","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Boarding nach Nizza \u2013 Threats &amp; 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